The company adheres to the business philosophy of taking customer's demand as the center and customer's satisfaction as the goal, and constantly innovates in management, technology, product, engineering, service and other aspects, surpasses itself, and provides customers with high-quality products and services that meet the requirements, and continues to serve China's power intelligent construction!
In line with the concept of "quality first, service first, integrity first", we wholeheartedly provide customers with high quality and high price products.
Our company's technical service system is sound and standardized. The customer service center of the company's headquarters is equipped with a full-time and experienced professional team, which can be sent to all places for professional guidance, technical training, support and after-sales service at any time. In order to better serve customers, there are a total of 7 professional technical service departments and 26 offices covering 31 provinces in China, responding to customers' requirements at any time.
Service commitment:
1. 7 × 24 hot line: the company's headquarters and sales department in each province have a 24-hour service hotline 7 days a week, which uses the remote diagnosis function to solve the problems raised by users at any time.
2. Whole process service: our company will provide corresponding technical guidance, technical cooperation, technical training and other whole process services related to the installation, commissioning, acceptance, performance acceptance test, operation and maintenance of the contract equipment.
3. Installation training: send enough technical service personnel with engineering experience to the site for technical service according to the actual installation requirements of the customer, and be responsible for solving the manufacturing quality and performance problems found in the installation, commissioning and trial operation of the contract equipment. According to the needs of the user, make the technical performance, operation methods of the products, problems to be noted in the use and common troubleshooting methods The explanation training.
4. On site service: in case of quality problems in product operation, the company will respond within 1 hour and submit solutions within 3 working days according to the distance to the location to ensure reasonable and satisfactory results to users
5. Regular maintenance: during the service life of the product, our company will regularly monitor the use of the product remotely or on site, carry out preventive maintenance, and report the results to customers.
